Help Centre - FAQ's
Questions? Weโve answered the most common ones below. If you canโt find what youโre looking for, feel free to contact us.
Sizing & Fit
How does the AVIONLUX Dream Hoodie fit?
The Dream Hoodie is cut with a relaxed, slightly oversized fit - roomy enough to be comfortable on a long flight, but structured enough that it still looks considered. It drapes cleanly rather than looking baggy.
How do the Dream Pants fit?
The Dream Pants have a relaxed straight leg with an elasticated waist. They're cut to match the hoodie, so a set reads as one outfit rather than two separate pieces.
I'm between sizes, should I size up or down?
Both pieces are already cut slightly oversized. If you want a closer fit, size down. If you want maximum room for sleeping on a plane, stay with your usual size.
Should I buy the same size in the hoodie and pants?
Most people do, and our sizing is consistent across both. If you usually wear different sizes on top and bottom, order each in the size you'd normally take.
Where can I find measurements?
Every product page has a size guide with both body measurements and finished garment measurements, in centimetres and inches, plus a diagram showing where to measure.
Will the fit change after washing?
No. We chose a 50/50 cotton-polyester blend specifically for shrinkage control. Washed as directed, both pieces hold their original size.
The Product
What is the built-in eye mask?
The Dream Hoodie has a full eye mask sewn into the hood. Pull it down when you want to sleep, fold it back into the hood when you don't. It has an adjustable nose bridge so it seals properly against different face shapes.
Is the eye mask visible when it's not in use?
No. It sits flat inside the hood and is completely concealed, so the hoodie looks like an ordinary premium hoodie.
Can the eye mask be removed?
No, it's built in by design. That's the point: there's nothing separate to pack, lose, or forget.
How many pockets does the hoodie have?
Seven. Five zippered pockets, a large central kangaroo pocket, and a hidden card and cash pocket underneath.
Are the pockets secure enough for a passport?
Yes. The zippered pockets are sized and positioned to hold a passport, phone or wallet securely while you're moving through an airport or sleeping on a plane.
What fabric is used?
A premium midweight 50% cotton, 50% polyester blend. Smooth on the outside, brushed on the inside.
Why not 100% cotton?
We tested both. The 50/50 blend performed better on shrinkage, colour retention and durability while keeping a soft, natural feel. Pure cotton looked good on day one and worse after twenty washes.
Is it warm enough for a cold cabin?
Yes. Midweight fabric gives you real warmth without the bulk of a jacket, and it stays breathable enough that you won't overheat when the cabin warms up.
Is AVIONLUX only for travel?
No. It's designed around travel, but the fits and colours are deliberately neutral so the pieces work at home, running errands, or anywhere you'd wear normal loungewear.
What colours are available?
Three: Midnight, Dusk and Dawn. Both the hoodie and the pants come in all three.
The Set
What is the Dream Set?
The Dream Set is the Dream Hoodie and Dream Pants bought together at a reduced price. The discount applies automatically when both items are in your cart.
Can I order different sizes or colours in a set?
Yes. The set price applies to any hoodie and any pair of pants bought together, they don't need to match. Add each item in the size and colour you want and the discount applies at checkout.
Do I have to buy the set?
No. Both pieces are sold individually at their normal prices.
Shipping & Delivery
How much is shipping?
Shipping is free on orders of two or more items, in any combination. Single-item orders are charged a flat rate shown at checkout.
Which countries do you ship to?
Over 40 countries. Use the country selector at the top of the site to see pricing and shipping for your location. If your country isn't listed, contact us and we'll try to arrange it.
How long will delivery take?
Most orders are dispatched within 24 hours on weekdays. Delivery generally takes 7โ14 business days depending on destination.
Will I pay customs or duties?
No. Orders to every country except Brazil ship DDP (Delivered Duty Paid) so the price at checkout is the total you pay, with no charges on arrival.
Will I get tracking?
Yes. You'll receive an order confirmation email, then a second email with tracking once the parcel enters the courier network.
My tracking hasn't updated, is something wrong?
Usually not. There's often a gap between dispatch and the first courier scan. If there's been no movement after five business days, contact us and we'll chase it.
My order hasn't arrived. What now?
Contact us with your order number and we'll investigate with the courier and resolve it.
Returns & Exchanges
What is your returns policy?
We accept change-of-mind returns within 30 days of delivery. Items must be unworn, unwashed, free from marks or odours, with all original tags attached and returned in the original dust bag.
How do I start a return?
Through our returns portal, or by contacting us. The portal lets you buy a pre-paid return label, priced in USD.
Can I exchange for a different size?
We don't process direct exchanges. Place a new order for the size you want and return the original through the portal. Once we've received and approved the return, we'll cover the shipping cost on your replacement.
Can I change or cancel my order?
If it hasn't been dispatched, yes. Contact us as soon as you can. Once it's with the courier we can't change it, but you can return it on arrival.
Where do I send it?
Whichever of our twelve return warehouses is closest to you. Australia, the United States, Canada, the United Kingdom, Germany, France, Japan, Korea, China, Hong Kong, Singapore or Dubai. The portal picks the nearest one for you, so most returns ship domestically rather than back to Australia.
Who pays for return shipping?
For change-of-mind returns, return postage is at your cost and the original shipping charge isn't refunded. Faulty items are handled differently, see below.
Do I get a refund or store credit?
Your choice: refunded to your original payment method, or store credit. In some cases, returns outside the standard window, or during promotional periods, we may issue store credit only.
What if my item is faulty?
Contact us within 14 days of delivery. If we confirm a manufacturing fault, we'll offer a replacement, a repair or a refund depending on the circumstances and stock. Your rights under Australian Consumer Law aren't affected.
Do you extend returns over Christmas?
Yes. Orders placed between 1 November and 24 December can be returned under the change-of-mind policy until 15 January.
Care
How do I wash it?
Cold machine wash with like colours, inside a garment bag. If you own a set, wash both pieces together so the colours stay consistent.
Can I tumble dry, iron or dry clean it?
No to all three. Tumble drying and ironing damage the fabric's structure, and dry cleaning solvents affect the finish. Line dry in shade.
Will it pill or fade?
With normal wear and correct care, minimal. The blend was chosen partly for colour retention and pill resistance.
Will it lose its shape?
No. The polyester content is what holds the structure, it recovers better than pure cotton fleece, which is exactly why we didn't use pure cotton.
Does it wrinkle in a suitcase?
Minimally, and it recovers quickly once worn. It's not a fabric that needs ironing to look presentable.
About AVIONLUX
What is AVIONLUX?
AVIONLUX makes premium travelwear designed for long flights, airports and the hours in between. Every detail- the built-in eye mask, the hidden pockets, the fabric weight- solves a specific problem you've had while travelling.
Where are you based?
Australia. We ship worldwide from fulfilment partners across twelve countries.
Do you produce large runs?
No, deliberately. We produce in limited runs so we can hold quality and refine fit between drops rather than pushing volume.
How do I get in touch?
Through the Contact page. We respond to most enquiries within one business day.