Privacy policy

AVIONLUX respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our website or place an order, we may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details

  • Order history

  • Device and browsing information

We also collect information through cookies and similar technologies to understand how our website is used.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you about your order

  • Provide customer support

  • Send marketing communications where you have opted in

  • Improve our website, products, and services

  • Detect and prevent fraud

Marketing Communications

If you opt in to receive marketing communications, we may send you emails about new products, launches, and promotions.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails. Transactional messages related to your order will still be sent.

Cookies and Tracking Technologies

We use cookies and similar technologies provided by Shopify and third party partners, including Meta, Google Analytics, and Klaviyo.

Cookies help us:

  • Operate and improve our website

  • Analyse traffic and usage

  • Deliver relevant advertising

For more information about how we use cookies, please refer to our Cookie Policy.

Sharing Your Information

We may share your personal information with trusted third parties who help us operate our business, including:

  • Shopify

  • Payment providers

  • Fulfilment and logistics partners

  • Marketing and analytics platforms

These third parties only use your information to perform services on our behalf and are required to protect your information.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place to protect your information.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of your information

  • Request deletion of your information

  • Object to or restrict certain processing activities

To exercise these rights, please contact us via the Contact Us page on our website.

Childrenโ€™s Privacy

AVIONLUX does not knowingly collect personal information from children under the age of 16. If you believe a child has provided personal information to us, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us via the Contact Us page on our website.