Shipping policy
Order Processing and Dispatch
In stock orders are processed and dispatched within 48 hours on business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Dispatch timeframes may vary during peak periods, promotions, or new product launches.
Shipping Methods
Standard shipping is offered for domestic and international orders.
Shipping services are selected based on destination and availability.
Shipping Rates
Shipping rates vary by destination and are calculated at checkout.
Shipping costs are displayed clearly before payment is completed.
Free shipping is available on all orders containing two or more items. This applies to both domestic and international orders.
Estimated Delivery Timeframes
Estimated delivery times are shown at checkout and are based on standard shipping services.
As a general guide, standard delivery typically takes between 5 and 10 business days from dispatch, depending on location.
Delivery timeframes are estimates only and may vary due to carrier delays, customs processing, or external factors outside our control.
Shipping Carriers
We work with a range of domestic and international courier partners. Carrier selection may vary depending on destination and service availability.
Carrier partners may change over time to ensure the best possible delivery experience.
Tracking
All orders are shipped with tracking.
Youโll receive:
- An order confirmation email once your purchase is placed
- A second email with tracking details once your parcel has entered the courier network
Tracking information can also be accessed by logging into your account on avionlux.com.
Signature on Delivery
Signature on delivery may be required depending on the carrier and delivery location.
Delivery requirements, including signature or authority to leave, are determined by the carrier and local delivery conditions.
International Duties and Taxes
For international orders, customs duties, VAT, and import taxes are prepaid where available.
In some cases, additional charges may be applied by local authorities outside our control. If this occurs, please contact us so we can assist.
Multiple Parcels
Orders may be shipped in more than one parcel depending on product availability and dispatch location. Tracking details will be provided for each shipment where applicable.
Incorrect Address and Failed Delivery
Please ensure your shipping address is correct at checkout.
If an order is returned to AVIONLUX due to an incorrect address, failed delivery attempt, or failure to collect, the customer will be responsible for any reshipping costs.
Shipping Destinations
We ship to many international destinations. Some locations may be unavailable due to carrier or regulatory restrictions. Available destinations are shown at checkout.
Contact Us
If you have any questions about shipping or delivery, please contact us via the Contact Us page on our website.